Support

What to check when an alarm didn't ring, answers to common questions, and how to reach us.

An alarm didn't ring

Open Calaxon first. The card at the top says whether loud alarms are on. Anything that would keep them quiet is listed under it, such as a missing permission, alarm volume at zero, or Do Not Disturb blocking alarms, most with a button that takes you to the fix. Then check:

1. The event's calendar is turned on under Which reminders ring. If Only events with a keyword is on, the event's title also needs the keyword.
2. The event has a notification reminder. Calaxon rings when your calendar's reminder goes off, so an event without a reminder, or with only an email reminder, doesn't ring.
3. The calendar is shown in your calendar app. Android sends no reminders for a calendar you've hidden there. Calaxon warns you if a chosen calendar is hidden.
4. You've opened Calaxon since installing it. Android doesn't wake an app that has never been opened, or one you stopped with Force stop. Opening it once is enough.

Diagnostics, at the bottom of the main screen, lists every reminder Android delivered to Calaxon and whether it rang or why it didn't. If the reminder isn't there at all, Android never sent it, which usually means one of the first three items above.

To hear what an alarm sounds like, tap Ring a test alarm in 10 seconds, then lock your phone to see the full-screen alarm.

I got a “Missed alarm” notification

If a reminder arrives more than 10 minutes late, or after the event has already ended, for example because your phone was off, Calaxon doesn't start ringing late. It shows a Missed alarm notification instead. You also get one when an alarm rang for the whole ring time without an answer.

Nothing rang after my phone restarted

Until you unlock your phone for the first time after a restart, Android keeps your calendar locked, so neither your calendar app nor Calaxon can see reminders. After that first unlock, everything works as usual.

While it's ringing

How do I stop it?

Tap Dismiss, or one of the snooze buttons, on the alarm screen. When you're using your phone, the alarm appears as a banner with buttons like Snooze 5 min and Dismiss instead. Choose the banner's snooze length under Snooze button on the notification. If you don't answer, it stops by itself after the time set under Keep ringing for.

Pulling down the notifications made it go quiet

That's Android: opening the notification shade silences a ringing notification. The alarm stays in your notifications until you dismiss or snooze it.

Two events have reminders at the same time

Each one gets its own alarm. Android plays one alarm sound at a time, so when you answer one, the next one rings.

Settings

Ring for only some events

Turn on Only events with a keyword and choose a keyword, for example !. Then add it to the titles of the events that matter, such as “Dentist !”. Other reminders stay normal notifications.

Change the alarm sound or vibration

Tap Alarm sound and vibration in Calaxon. It opens Android's settings for Calaxon's alarms, where you can change the sound and the vibration. Calaxon uses your phone's alarm sound unless you change it.

Does it ring through Do Not Disturb?

Yes, as long as your Do Not Disturb settings let alarms through, which is how most phones are set up. If yours don't, Calaxon shows a warning with a button to change it.

Privacy

Calaxon has no internet access, only reads your calendar, and collects no data. The Privacy Policy has the details.